Returns & Exchanges

We offer a 100-night risk-free trial on all Flo Mattresses to ensure you achieve the perfect night's sleep. If you are not completely satisfied after a 30-night break-in period, we will facilitate a full refund and arrange for a hassle-free pickup.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email or our website portal within your 100-night trial period to start the return process.

• 2.
  Verification & Approval

  Our team will review your order details and mattress condition to confirm eligibility for a return or exchange.

• 3.
  Schedule a Pickup

  Once approved, we will coordinate with a local charity or recycling partner to pick up the mattress from your home at no cost to you.

• 4.
  Receive Your Refund

  After the pickup is confirmed, we will process a full refund to your original payment method within 7 to 10 business days.